Tax authorities
Program Management for FIOD, Dutch Fiscal Information and Investigation Services
Primary virtual processes for cyber cops
FIOD-ECD is part of the Dutch Tax Authority. The main activities of this anti-fraud agency are in investigation and governance. Investigations are mainly carried out into economic, fiscal and financial fraud. Governance is carried out in economic and financial areas.
Client
Division of operations of FIOD
Assignment
Program management to improve online crime tracing technologies for cyber detectives and implement real-time management information
Approach
- Analyze primary processes of cyber crime
- Align general business processes with cyber crime characteristics
- Co-operate with other departments and administrations: Justice, Interior and Foreign Affairs, Finance
- Define KPI’s for management
- Negotiate and obtain agreement on KPI’s and management reporting
Results
- Design of organizational structure for co-operation between four departments
- Defined KPI’s implemented in management information system
- Improved rates of tracing and containment of cyber criminals
- Real-time reporting with shared management information system
