ING Bank
Shared Service Centre Financial Markets for ING Bank
Sometimes less is more
ING is a global financial institution of Dutch origin, currently offering banking, investments, life insurance and retirement services to meet the needs of a broad customer base.
Client
Chief Officer Operations Financial Markets Headquarters
Assignment
Design and build a Shared Service Centre Financial Markets across offices in Amsterdam, London, Brussels and Frankfurt
Approach
- Set up of program management team
- Prepare business model to reduce time-to-market and cost in back office
- Reformulate and optimize business processes
- Define KPI’s and improve performance
Results
- Approved business case and business model
- Organizational design and process operations model
- Initial organizational set up of Shared Service Centre for Financial Market
- Reduced cost per transaction by 20% resulting in higher profitability of the company
- Centre of Excellence for application development
Testimonial
With pleasure I have co-operated with Heleen as a professional program manager. Her attitude and experience was priceless in establishing the initiation of the Shared Service Centre for Financial Markets. With great energy and a sincere interest in people she drove the program forward, created a team with focus on quality of services offered. No doubt she has the required expertise and skills to lead organizations to successful implementation.
Global Program Manager FX/MM Financial Markets Value Chain
